Page 51 - Discover WINTER 2022

AM in an effort to avoid a long wait The manual says that cycling the
for assistance. I had to wade through power will turn off the cooling system,

a seemingly endless telephone tree but not the display panel or the lights.
before a recording asked me for my zip I guess she missed the part about the
code. After providing it, I was directed lights being what was not working

to the “nearest repair facility”, which properly.
happens to be in Illinois. I called their
I actually drove home, and followed
number, and the telephone tree told
her suggestions. Naturally, they
me to call Frigidaire, providing the
were no help. So finally, I called tech
same number that I had originally
support again, and after a long wait
called.
on hold, I was able to talk to someone
Finally, I learned that the customer who agreed to send out a technician,

support service did not start until but not before asking me, “Is it
8:30 AM. So I called again… and keeping the food cold?”
spoke to the cliché customer service
That’s all my grandfather would have
representative in a foreign country,
wanted to know.
whom I could barely understand. She
in turn had trouble understanding me,
in spite of the fact that I spoke slowly

and clearly. Then after a long wait
while she “looked up informations”,
she gave me instructions. “Press the

power button for three seconds.”

Hmm. Never mind that the fridge
is 8 miles from my office, I don’t

remember seeing a power button.
Finally she directed me to the owner’s
manual, and a page explaining how to
cycle the power on the unit, using the

amazing ultra-modern control display.

Immediately I flashed back to
dozens of tech support calls to my

internet provider: “Cycle the power
and wait to see if it starts working.”
AUGHH.

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